If your identity has not been verified after 5 business days or you were rejected in error, then email our support team at contact@hedera.com.
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Articles in this section
- What is a verified identity (KYC) and why do I need to provide this?
- Which regions are eligible to create a Hedera Portal Profile?
- I'm stuck in KYC. How else can I get a mainnet account?
- How is my personal data processed by Hedera?
- Who is partnered with Hedera to do identity verification?
- Which legal documents can I use to verify my identity (KYC) in the Hedera Portal?
- I don't have any of the required legal documents to complete identity verification.
- How long do I need to wait for Hedera to approve my identity?
- Is KYC required post Open Access?
- My identity verification was rejected in error. How do I receive approval manually?
Related articles
- How do I join the community testing program for early access to the mainnet to earn hbars?
- What is a verified identity (KYC) and why do I need to provide this?
- How do I set up my Hedera Wallet?
- How do I pair my Account ID to my Hedera Wallet manually?
- I received an "Invalid Transaction Start" error. How do I fix this?
