For most users, the identity verification process takes less than 3 days. Some users may take up to 5 days or longer, depending on the accuracy and type of the information submitted.
If your identity has not been verified after 5 days or you believe you were rejected in error, please submit a request with the subject line "KYC" using this form: https://help.hedera.com/hc/en-us/requests/new
