Important: You need your 24-word backup phrase in order to restore your Hedera Wallet — if you lost your 24-word backup phrase, you cannot restore your wallet and Hedera is unable to assist you. If you have an active wallet, you can find your backup phrases by visiting: https://help.hedera.com/hc/en-us/articles/360001992257   

1. Launch a newly downloaded/installed version of the Hedera Wallet application for iOS or Android, and tap the "Restore Existing Wallet" button.
2. Copy/paste or manually type your passphrase into the box provided during the setup of your original Hedera Wallet and tap "Restore".
3. Type your account ID into the open field and tap "Done
4. Your wallet has been restored successfully if you see this message — tap "Dismiss"
5. Set up your wallet by enabling Face ID, Touch ID, or 4 digit pin number and then tap the refresh icon at the top right of your wallet to update the account balance.