Please note: You need your 24-word backup phrase in order to restore your Hedera Wallet — if you lost your 24-word backup phrase, you cannot restore your wallet and Hedera is unable to assist you. If you have an active wallet, you can find your backup phrases by visiting: https://help.hedera.com/hc/en-us/articles/360001992257  

YOU WILL NEED THE PASSPHRASE GENERATED WHEN CREATING YOUR ORIGINAL WALLET ACCOUNT IN ORDER TO PERFORM A RESTORE. DO NOT ATTEMPT TO RESTORE AN EXISTING WALLET WITHOUT ACCESS TO THAT PASSPHRASE.
 

1. Launch a newly downloaded/installed version of the Hedera Wallet application for iOS or Android, and tap the "Restore Existing Wallet" button.
   
   
   
   
2. Copy/paste or manually type your passphrase into the box provided during the setup of your original Hedera Wallet.
   
3. Tap the "Restore" button after entering the passphrase to restore your wallet to its original state, and gain access to your Hedera account.
   
   
   
4. Tap the  icon and then tap "Default Account" to view your account information.
   
5. Visit https://portal.hedera.com and log in to your profile view your Account ID.
   
   
   
6. Enter into the Hedera Wallet's "Account ID" field your account ID, found in Hedera portal and tap the "Close" button when finished.