Hedera Help

Managing the Hedera Portal Login

• What does the Hedera Portal do?
• How do I log in to the Hedera Portal?
• How do I change my Hedera Portal login password?
• I didn't receive my Hedera Portal login confirmation email. How do I request another?
• Can I enable 2-factor authentication for my Hedera Portal login?
• I received the error "account flagged, please contact Hedera for support".
• See all 9 articles

Verify Your Identity (KYC)

• What is a verified identity (KYC) and why do I need to provide this?
• Which countries aren't eligible to participate in Hedera Portal identity verification and community testing program?
• Will anyone other than Hedera take possession of my personal data?
• How long will Hedera store my personal data? Can I request it to be erased?
• How does Hedera store my personal data?
• Who is partnered with Hedera to do identity verification?
• See all 11 articles

Mainnet Activation

• I accidentally entered the wrong public key into the Hedera Portal. How do I fix this?
• Why is the Hedera Mainnet not responding?
• Do I need an HBAR card for early access to the mainnet?
• What network services can I use on the Hedera mainnet?
• Can I deploy a decentralized application on the Hedera mainnet?
• Where do I find my public key to access the mainnet in the Hedera Portal?

Testnet Activation

• Where can I get a Hedera testnet access code?
• What platform services can I use on a Hedera testnet at this time?
• How do I start building my application after activating a Hedera testnet?
• Do Hedera testnet applications require HBAR cryptocurrency for development?

General

• How can I type the ℏ (HBAR) Currency Symbol with my keyboard?
• How can I get help answering my question? Is support available?